sms-privacy-policy

Renaud’s Patisserie & Bistro - SMS Privacy Policy

Effective Date: September 1, 2024

1. Introduction

Renaud's Patisserie & Bistro ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and sharing of information through our SMS communication platform, which is powered by 10DLC (10-Digit Long Code) messaging. By opting into our SMS communication service, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

When you interact with our SMS platform, we may collect the following information:

  • Personal Information: We may collect your phone number when you opt-in to our SMS services by sending "START."
  • Message Content: We may collect and store the content of the messages you send and receive, such as inquiries or feedback regarding our products and services or employee schedules.
  • Device Information: We may automatically collect device-related information such as your device type, carrier, and other technical data used to deliver SMS messages.

3. How We Use Your Information

We use the information collected through our SMS platform for the following purposes:

  • Employee Communications: To send internal notifications, scheduling information, and other work-related communications.
  • Customer Support: To answer consumer questions, provide product information, and support requests.
  • Marketing Communications: If you opt-in to receive promotional messages, we may send you updates, special offers, and other marketing communications related to our bakery and bistro.
  • Service-Related Notifications: To inform you of changes in services, products, or policies, or to alert you about promotions or offers.

4. Opt-In and Opt-Out

  • Opt-In: You may opt-in to our SMS communications by sending "START" to our designated number. By doing so, you agree to receive SMS messages as outlined above.
  • Opt-Out: You may opt-out at any time by replying "STOP" to any SMS message you receive from us. Upon doing so, we will no longer send you any SMS messages.
  • Help: You can reply "HELP" to any message to receive further assistance or contact information.

5. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

  • Service Providers: We may share your information with third-party service providers who perform functions on our behalf (e.g., SMS messaging platforms).
  • Legal Requirements: We may disclose information when required by law or to protect our legal rights.

6. Data Security

We take the protection of your information seriously. We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access or disclosure.

7. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

8. Children's Privacy

Our SMS services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe that a child under 13 has provided us with personal information, please contact us so we can take appropriate steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our SMS messaging practices, please contact us at:

  • Renaud’s Patisserie & Bistro
  • Email: info@renaudsbakery.com
  • Phone: (805) 324-4510

By opting into our SMS messaging services, you acknowledge that you have read and understood this Privacy Policy.

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